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Accor Takes Over Qantas Domestic Lounges

Sep 6, 2013

Accor plans to take over the operations for the majority of Qantas Domestic Lounges.

Having managed Qantas’ first/business lounges in Sydney and Melbourne Airports for over five years, Accor will now oversee the domestic lounge portfolio in Sydney, Melbourne, Brisbane, Adelaide, Canberra, and Perth⎯⎯with a rollout from November this year. Qantas domestic lounges will be run under the auspices of Accor’s upscale Pullman brand. Accor’s will provide staff training, lounge management, and food and beverage services across the six key domestic ports.

“Both Qantas and Accor put the customer first in their operations and we are proud to introduce Qantas flyers to the Pullman standards of hospitality which will see greater personalization of services, enhanced dining experiences and the warmest welcome in the industry,” Simon McGrath, Accor’s COO of Australia and New Zealand.

hdtalks: the interviews

During HD Expo 2014, Hospitality Design’s Michael Adams sat down with HBA’s Michael Bedner to talk about his half-century in the hospitality design industry. View the video.



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